What happens if I book to attend in-person but can’t enter the state due to government restrictions around COVID. Can I change my registration to virtual and be refunded the difference in cost?
If your border is closed to the host state (based on registered address) and you are not permitted in the state due to restrictions around COVID 19, you will be able to change your registration to the Virtual registration. A refund will be issued for the difference in price (less credit card merchant fees).
Please note if you are no longer wanting to travel to the event and there are no restrictions in place to prevent you from travelling, our standard cancellation terms apply.
Please note refunds for any cancelled accommodation, airfares or other related expenses for your travel to the event are subject to the hotel or your booking agent’s terms and conditions. Accommodation booked via the YRD Currinda registration site is fully refundable if you are not able to travel due to government imposed COVID related restrictions.
What happens if I arrive in Adelaide and there is a sudden border closure in my state of residence and I need to return?
Unfortunately, we will not be able to refund your registration in this case due to catering and expenses already being paid to venues. You will have full access to the virtual platform during the event and for 30 days post-event.
My employer is not currently allowing inter-state travel. Can I book virtual registration now and if this changes upgrade to in-person. Is there a cut-off date?
Yes. If approval is given to attend the meeting in person you can upgrade to in-person registration. Registrations will remain open until 10th September 2021, however, we would prefer to be notified at least 14 days prior to event commencement. Please email cssanz@yrd.com.au to upgrade.
I am presenting and I am no longer able to attend in-person due to border closures, how do I present virtually?
As soon as the border closure is announced or is looking likely, we will be in contact with the details for doing a voice-over PowerPoint with video. The files will be required 72 hours prior to your scheduled presentation time. These details will be confirmed with your instructions.
CANCELLATION AND REFUND POLICY
All cancellations or registration changes must be made in writing to the Conference Managers at cssanz@yrd.com.au.
Should your circumstances change and you wish to attend on-site in Adelaide having registered virtually, you are able to do so at the current dated (earlybird or standard) registration rate. You will be required to pay the difference in registration pricing at the advertised rate (earlybird or standard).
If you have registered to attend on-site in Adelaide and it is cancelled due to circumstances out of our control, your registration will be transferred to a virtual registration with the difference in registration cost refunded to you.
In the event that you wish to cancel in full (no virtual access), the below cancellation fees will be in place.
|
|
60 days prior |
45days prior |
21days prior |
Less than 14days prior |
|
Face to Face Meeting |
Cancellation fee of AUD$150 |
50% of registration fees |
75% of registration fees |
No refund |
VIRTUAL CONFERENCE PLATFORM
The majority of the Spring Meeting sessions are being delivered virtually, and as such, the Committee and Conference Managers will provide clear guidelines on best-operating systems to use for optimum participation in the event for both attendees and sponsors. The Conference Managers will take no responsibility or accept requests for a refund if the guidance for viewing is not followed.
ON-SITE HEALTH & SAFETY
The Conference Managers, in conjunction with the Committee and the Meeting Venue, are committed to providing and maintaining a safe and healthy meeting environment for all attendees, and to providing the information needed to achieve this. The Conference Managers, in conjunction with the Meeting Venue, will take responsibility for providing health and safety procedures whilst onsite, however, all meeting attendees need to be aware of their own responsibilities.
Each meeting attendee is encouraged to play a vital and responsible role in maintaining a safe and healthy meeting environment through:
- Listening to the health and safety briefing onsite and/or;
- Reading the health and safety procedure document provided on-site at the registration desk.
- Ensuring all accidents and incidents that occur onsite at the meeting are reported.
- Informing the Conference Managers, a member of the local Committee or a staff member at the meeting venue immediately of any health and safety concerns.
- Respecting your own personal safety and that of other meeting delegates and employees.
COVID-19 AWARNESS
We also ask all on-site delegates to respect these additional Health and Safety guidelines to reduce any unknown transmission of the disease:
- Please do not come to the meeting venue in Adelaide if you are unwell. If you are unwell, you can attend the Spring Meeting virtually (online). To be able to do this, please email the Conference Managers at cssanz@yrd.com.au. Report your cold and flu-like symptoms to your local health professional and get tested.
- Wash or sanitise your hands regularly.
- Sneeze or cough into your elbow and don't touch your face.
- Adhere to current recommended physical distancing, and any on-site signage and instructions.
- Download the Australian Government COVIDSafe App before you arrive. Further details are available at COVID Safe App
DELEGATE LIST
Personal information is collected on behalf of the Organisers. A delegate list will be produced for the meeting including name, organisation and region/state. It will be distributed to meeting sponsors and exhibitors. This list will not be provided by the Committee or CSSANZ to any other third party. Should you not wish your details to be included on the list please indicate during the registration process.
INSURANCE
CSSANZ, RACS and the Conference Managers will not accept any liability for losses associated with the meeting. Delegates are advised to arrange their own comprehensive travel and medical insurance, including insurance for personal possessions and financial loss due to cancellation or postponement of the meeting.